Shipping & Local Pick-Up
All US orders under $75 will be charged a flat rate shipping fee of $7.95. Orders over $100 will receive free shipping. We ship all orders under 1lb USPS First Class Mail. All orders over 1lb ship USPS Priority Mail. We cannot guarantee shipping times once it leaves our store. We recommend choosing ROUTE shipping insurance.
All orders are processed within 2-3 business days. Pre-order items will ship on arrival and all other details regarding this are included in the product description.
It is your responsibility to provide correct shipping info. We are not responsible for lost or stolen packages once they are recorded as delivered. Please ensure you have a secure location for your deliveries. If a package shows delivered:You must call your local post office and ask the post Master to pull the GPS for where it was delivered.
Luna Nox Boutique is NOT responsible for any lost, stolen or damaged items during the delivery process. Once the item leaves our location improper package handling is out of our control. All packages are insured and you can make a claim with the carrier on their website. Additionally Luna Nox Boutique is not responsible for returned packages or incorrect shipping addresses that are captured at time of purchase. It is the customers responsibility to make sure that all shipping information is accurate before order completion.
Local Pick Up:
Online orders are available for pick-up during store hours at our store location at:
204 N 4th St
Please allow up to two business days for order fulfillment confirmation, although it will usually be ready earlier than that. Once you have been sent your pick-up notification, that begins the 14 day period of being eligible for returns. We do not make exceptions to the 14 day return policy due to a late pick-up.
If you have any questions, please contact firstname.lastname@example.org